CLIENT SERVICE

Please read this carefully before using our website www.centralkitchen.com.sg (“site”) so that you are aware of your legal rights and obligations with respect to Singapore Central Kitchen Pte Ltd (“Singapore Central Kitchen Pte Ltd”, “we”, “our” or “us”).

By accessing the site and/or providing personal data to Singapore Central Kitchen Pte Ltd, you hereby acknowledge that you have read this policy and that you consent to the collection, use and disclosure of your personal data by Singapore Central Kitchen Pte Ltd in accordance with this policy. If you do not consent to the terms of this policy, please do not access the site or provide your personal data to Singapore Central Kitchen Pte Ltd.

Singapore Central Kitchen Pte Ltd does not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with Singapore Central Kitchen Pte Ltd (“account”). If you are under 18, please do not use the site or attempt to register an account or send any personal data about yourself to us.

Site and Services

The site is owned and maintained by Singapore Central Kitchen Pte Ltd.

Singapore Central Kitchen Pte Ltd operates an online store through the site, which offers one or more of the following features and services (each a “service” and collectively the “services”), mainly for the browsing and purchasing of its offered products.

Singapore Central Kitchen Pte Ltd reserves the right to change, modify, suspend or discontinue the whole or any portion of the services, and site, at any time.  We may also impose limits on certain features or restrict access to parts or the entire services or site without notice or liability.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Singapore and other copyright laws, and is the property of Singapore Central Kitchen Pte Ltd.

Permission is granted to electronically copy and print hard copy, portions of this site for the sole purpose of placing an order with Singapore Central Kitchen Pte Ltd or purchasing Singapore Central Kitchen Pte Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Singapore Central Kitchen Pte Ltd or to purchase Singapore Central Kitchen Pte Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Singapore Central Kitchen Pte Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Notice

Singapore Central Kitchen Pte Ltd may deliver notice to you by means of e-mail, SMS, general notice on the site, or by other reliable method to the address you have provided to Singapore Central Kitchen Pte Ltd.

Account Information

To access certain parts of the site, you will be required to sign-up for an account with Singapore Central Kitchen Pte Ltd (“Account”) and select a user name (“User Name”) and password (“Password”).

You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:
a. share or permit others to use your Account or Password; or
b. assign or transfer your Account to any other person or entity.

You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. Singapore Central Kitchen Pte Ltd shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account.  If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please notify us promptly.  You may not authorize others to use your user account, and you may not assign or otherwise transfer your Account to any other person or entity

Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.

Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information.

Where a delivery address is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:
a. cancel any orders placed through such Account(s);
b. cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s) and charge full price for items purchased;
c. prohibit such Account(s) or persons from participating in any promotions, contests or surveys of Singapore Central Kitchen Pte Ltd; and/or
d. merge, suspend and/or terminate Account(s).

Orders, Pricing & Payments

Delivery areas

At present, Singapore Central Kitchen Pte Ltd delivers to all areas in mainland Singapore.

Orders

All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use.  All orders shall be subject to acceptance by Singapore Central Kitchen Pte Ltd. Processing of payment for an order shall not in itself constitute acceptance of the order by Singapore Central Kitchen Pte Ltd, provided that where an order for any product(s) is rejected or cancelled by Singapore Central Kitchen Pte Ltd, any payment made for such orders shall be reversed or refunded by Singapore Central Kitchen Pte Ltd in accordance with our prevailing refund policy at such time.

All orders made by you are subject to stock availability. Singapore Central Kitchen Pte Ltd reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or broken, or unavailable for any other reason. Singapore Central Kitchen Pte Ltd reserves the right to limit your order or the quantity of a particular product you may order.

Product Information, Pricing and Payment

We offer free delivery with a minimum purchase of $100 (you save $20!). A surcharge of $15 would apply for deliveries to offshore areas like Jurong Island or Sentosa Island. In the event of redirection or second-attempt delivery, an additional delivery fee of $20 would be imposed irrespective of whether the minimum order has been met.

All product prices are shown in Singapore dollars and are exclusive of Goods and Services Tax.

Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.

Payment for all orders shall be made in Singapore dollars (SGD). Online orders including purchase of credits or credit balance cannot be cancelled or refunded once the payment has been made.

We accept payment through PayPal, cash/cheque upon delivery or with your available credits.

Singapore Central Kitchen Pte Ltd will not process orders that attempt to use an incorrect address. We will make our best efforts to contact you if this occurs.

Deliveries & Returns

Deliveries

Delivery slots are subject to availability.

Singapore Central Kitchen Pte Ltd will deliver at specified time within a two-hour time frame. Please ensure that someone is at the delivery address for acceptance of the products to avoid unnecessary charges.

Singapore Central Kitchen Pte Ltd will endeavour to deliver the products to your delivery address within the delivery time, but does not and cannot guarantee against delayed delivery due to unforeseen circumstances such as weather or traffic conditions. You agree that Singapore Central Kitchen Pte Ltd shall not be liable for any deliveries made outside the delivery time frame.

You are responsible in ensuring the accuracy of the delivery address, date or time of delivery as well as the contact number before you submit the order.  Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.

Returns

We ask that you please check your order upon delivery. If there is any damaged or incorrect product(s) (including delivery of additional product(s) not ordered by you), please contact us within 3 days of delivery date.

Site and Services

The site is owned and maintained by Singapore Central Kitchen Pte Ltd.

Singapore Central Kitchen Pte Ltd operates an online store through the site, which offers one or more of the following features and services (each a “service” and collectively the “services”), mainly for the browsing and purchasing of its offered products.

Singapore Central Kitchen Pte Ltd reserves the right to change, modify, suspend or discontinue the whole or any portion of the services, and site, at any time.  We may also impose limits on certain features or restrict access to parts or the entire services or site without notice or liability.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Singapore and other copyright laws, and is the property of Singapore Central Kitchen Pte Ltd.

Permission is granted to electronically copy and print hard copy, portions of this site for the sole purpose of placing an order with Singapore Central Kitchen Pte Ltd or purchasing Singapore Central Kitchen Pte Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Singapore Central Kitchen Pte Ltd or to purchase Singapore Central Kitchen Pte Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Singapore Central Kitchen Pte Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Notice

Singapore Central Kitchen Pte Ltd may deliver notice to you by means of e-mail, SMS, general notice on the site, or by other reliable method to the address you have provided to Singapore Central Kitchen Pte Ltd.

Account Information

To access certain parts of the site, you will be required to sign-up for an account with Singapore Central Kitchen Pte Ltd (“Account”) and select a user name (“User Name”) and password (“Password”).

You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:
a. share or permit others to use your Account or Password; or
b. assign or transfer your Account to any other person or entity.

You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. Singapore Central Kitchen Pte Ltd shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account.  If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please notify us promptly.  You may not authorize others to use your user account, and you may not assign or otherwise transfer your Account to any other person or entity

Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.

Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information.

Where a delivery address is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:
a. cancel any orders placed through such Account(s);
b. cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s) and charge full price for items purchased;
c. prohibit such Account(s) or persons from participating in any promotions, contests or surveys of Singapore Central Kitchen Pte Ltd; and/or
d. merge, suspend and/or terminate Account(s).

Orders, Pricing & Payments

Delivery areas

At present, Singapore Central Kitchen Pte Ltd delivers to all areas in mainland Singapore.

Orders

All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use.  All orders shall be subject to acceptance by Singapore Central Kitchen Pte Ltd. Processing of payment for an order shall not in itself constitute acceptance of the order by Singapore Central Kitchen Pte Ltd, provided that where an order for any product(s) is rejected or cancelled by Singapore Central Kitchen Pte Ltd, any payment made for such orders shall be reversed or refunded by Singapore Central Kitchen Pte Ltd in accordance with our prevailing refund policy at such time.

All orders made by you are subject to stock availability. Singapore Central Kitchen Pte Ltd reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or broken, or unavailable for any other reason. Singapore Central Kitchen Pte Ltd reserves the right to limit your order or the quantity of a particular product you may order.

Product Information, Pricing and Payment

We offer free delivery with a minimum purchase of $100 (you save $20!). A surcharge of $15 would apply for deliveries to offshore areas like Jurong Island or Sentosa Island. In the event of redirection or second-attempt delivery, an additional delivery fee of $20 would be imposed irrespective of whether the minimum order has been met.

All product prices are shown in Singapore dollars and are exclusive of Goods and Services Tax.

Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.

Payment for all orders shall be made in Singapore dollars (SGD). Online orders including purchase of credits or credit balance cannot be cancelled or refunded once the payment has been made.

We accept payment through PayPal, cash/cheque upon delivery or with your available credits.

Singapore Central Kitchen Pte Ltd will not process orders that attempt to use an incorrect address. We will make our best efforts to contact you if this occurs.

Deliveries & Returns

Deliveries

Delivery slots are subject to availability.

Singapore Central Kitchen Pte Ltd will deliver at specified time within a two-hour time frame. Please ensure that someone is at the delivery address for acceptance of the products to avoid unnecessary charges.

Singapore Central Kitchen Pte Ltd will endeavour to deliver the products to your delivery address within the delivery time, but does not and cannot guarantee against delayed delivery due to unforeseen circumstances such as weather or traffic conditions. You agree that Singapore Central Kitchen Pte Ltd shall not be liable for any deliveries made outside the delivery time frame.

You are responsible in ensuring the accuracy of the delivery address, date or time of delivery as well as the contact number before you submit the order.  Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.

Returns

We ask that you please check your order upon delivery. If there is any damaged or incorrect product(s) (including delivery of additional product(s) not ordered by you), please contact us within 3 days of delivery date.