FAQ

From time to time, our suppliers may change the country of origin or packaging of their products. Where possible, we will endeavour to ensure this information is reflected in the online store, but there may be instances where the country of origin or packaging of product received will be different from what is being displayed on the Singapore Central Kitchen Pte Ltd website.

We ask that you please check your order upon delivery. If you have any problem with your purchase for any reason, please email us at sales@centralkitchen.com.sg or call 68416068  within 7 days of your delivery date and we’ll do our best to assist you in resolving the matter.

At this time, we are unable to accommodate requests to add or remove items to your order once you’ve completed the checkout process.

If you face multiple login errors, there may be a problem with your password. You may want to try resetting your password by selecting the ‘Forget Password’ option.

 

In addition, Singapore Central Kitchen Pte Ltd reserves the right to revoke access to suspected fraudulent accounts. If you are still facing problems logging in, please email us at sales@centralkitchen.com.sg or call 68416068.

Of course! We use your information only to process orders and will not release your personal information to any third party unless you have granted us explicit permission to do so.

Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

You can pay with Direct Bank Transfer, Cheque and Paypal.

Our delivery hours will be specified to you within a two hours limit. Please ensure that someone is at delivery address during this period of time. If you are unable to make it on the delivery day please call us and reschedule the delivery.

You can enjoy free delivery above $100 (before GST).

It will take 1-3 business working day after the payment cleared.