FAQ

When can I get my shopping delivered?

It will take 1-3 business working days.

What's the minimum order to receive free delivery?

You can enjoy free delivery with a minimum purchase of $100 (before gst).

What if I'm not home for my delivery?

Our delivery hours will be specified to you within a two-hours time frame. Please ensure that someone is at the delivery address during this period of time. If you are unable to make it on the delivery day, please call us to reschedule the delivery.

What are the modes of payment I can use?

We strongly encourage payment through Paypal, PayNow or purchased credits so as to enjoy exclusive online special deals*. Alternatively, you may pay us cash or by cheque* at the time of delivery.

Is Singapore Central Kitchen Pte Ltd secure?

Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Will my information be kept private?

Of course! We use your information only to process orders and will not release your personal information to any third party unless you have granted us explicit permission to do so.

Why am I unable to login?

If you face multiple login errors, there may be a problem with your password. You may want to try resetting your password by selecting the ‘Forget Password’ option.

In addition, Singapore Central Kitchen Pte Ltd reserves the right to revoke access to suspected fraudulent accounts. If you still face issues logging in, please email us at sales@centralkitchen.com.sg or call 6841 6068.

Can I add or remove items from my order?

At this time, we are unable to accommodate requests to add or remove items from your order once you’ve completed the checkout process.

Can I return products to Singapore Central Kitchen Pte Ltd?

We urge that you please check your order upon delivery. If you have any issues with your purchase for any reason, please email us at sales@centralkitchen.com.sg or call 6841 6068 within 3 days of your delivery date and we’ll do our best to assist you in resolving these issues.

Why does the item I received look different from the one on the website?

From time to time, our suppliers may change the country of origin or packaging of their products. Where possible, we will endeavour to ensure this information is reflected in the online store.

When can I get my shopping delivered?

It will take 1-3 business working days.

What's the minimum order to receive free delivery?

You can enjoy free delivery with a minimum purchase of $100 (before gst).

What if I'm not home for my delivery?

Our delivery hours will be specified to you within a two-hours time frame. Please ensure that someone is at the delivery address during this period of time. If you are unable to make it on the delivery day, please call us to reschedule the delivery.

What are the modes of payment I can use?

We strongly encourage payment through Paypal, PayNow or purchased credits so as to enjoy exclusive online special deals*. Alternatively, you may pay us cash or by cheque* at the time of delivery.

Is Singapore Central Kitchen Pte Ltd secure?

Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Will my information be kept private?

Of course! We use your information only to process orders and will not release your personal information to any third party unless you have granted us explicit permission to do so.

Why am I unable to login?

If you face multiple login errors, there may be a problem with your password. You may want to try resetting your password by selecting the ‘Forget Password’ option.

In addition, Singapore Central Kitchen Pte Ltd reserves the right to revoke access to suspected fraudulent accounts. If you still face issues logging in, please email us at sales@centralkitchen.com.sg or call 6841 6068.

Can I add or remove items from my order?

At this time, we are unable to accommodate requests to add or remove items from your order once you’ve completed the checkout process.

Can I return products to Singapore Central Kitchen Pte Ltd?

We urge that you please check your order upon delivery. If you have any issues with your purchase for any reason, please email us at sales@centralkitchen.com.sg or call 6841 6068 within 3 days of your delivery date and we’ll do our best to assist you in resolving these issues.

Why does the item I received look different from the one on the website?

From time to time, our suppliers may change the country of origin or packaging of their products. Where possible, we will endeavour to ensure this information is reflected in the online store.